Shipping policy
Shipping Policy
Last Updated: July, 2024
At Wedding Erah, we pride ourselves on creating custom, hand-painted, and hand-touched products tailored to your unique specifications. Due to the bespoke nature of our items, we require additional time to ensure each piece meets our high standards.
Order Processing
All orders are made to order. As a result, orders will be dispatched 4-8 weeks after the order is placed. This time frame allows us to meticulously craft and perfect each product to your satisfaction.
Shipping Times
Once your order is dispatched, shipping will take an estimated 7-10 business days for both national and international destinations. Please note that shipping times may vary depending on the destination and any potential delays with the shipping carrier.
Shipping Rates
Shipping rates will be calculated at checkout based on the delivery location and the size and weight of your order.
Tracking Your Order
After your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery through our carrier’s website.
Delivery Issues
While we strive to ensure your order arrives on time, there may be unforeseen circumstances beyond our control that could delay delivery. If you experience any issues with your delivery, please contact our customer support team at info@weddingerah.com or 469-999-3161 for assistance.
International Shipping
We are pleased to offer international shipping to many countries. Please note that international shipments may be subject to additional customs fees, duties, and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.
Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, please do not hesitate to contact us at:
Wedding Erah
info@weddingerah.com
Thank you for your understanding and support. We appreciate your business and are dedicated to providing you with the highest quality products and service.